Frequently asked questions
Can you work with rusty/worn horseshoes?
Yes! We can work with old, worn, rusty and bent horseshoes. As long as there is enough wear left in the shoe, we can transform it!
How do I place an order?
All of our work you see here at Polished Shoes is completly bespoke, so we have a 'contact us' page, where you can send us any questions about ordering. We will then forward you a link to our personalised form to complete and we will then contact you within 5 days of receiving this.
How long does a commision take to create?
Our current turnaround time is around 15-20 weeks. But, as all of our designs are bespoke and made to order, completion times may vary. Please message us for an estimated turnaround time or visit our 'Turnaround time page'
Can you ship worldwide?
Yes, we can ship Worldwide. Please use the 'contact us' page for Shipping quotes.
Do you use our own horseshoes?
Yes, we use your own horses shoes that you send to us. We can also supply shoes if you wish, although there will be a small charge. For horses that are 'barefoot', we can also polish bits or add items like browbands, headcollars etc to frames.
Do you use real crystals?
Yes, we use Precosia Crystals which are high quality, lead free glass cut crystals.
How are my horseshoes returned?
We mainly return your shoes via DPD or Royal Mail/Parcel Force. I make sure they are fully tracked when sent and we will send you a message to let you know once they've been posted back to you.